We use UPS to securely ship all of our equipment. You can also pick your order up at our head office in Scottsdale, AZ. These options are presented at checkout.
We are not responsible for items above $100.00 if damaged, lost, or stolen while in transit. Unless you have purchased shipping insurance, you ultimately bear all risk and responsibility. We will do what we can to assist with any shipping issues although it ultimately falls on the carrier. Applicable import duties and taxes are the responsibility of the importer or purchasing party and are not inclusive of shipping fees. New Level will provide necessary international shipping documents on all international orders.
Because all golf clubs are custom-built to order, and thus we do not accept returns of any kind on golf clubs. For other returns, please contact us.