• Can I purchase Head Only?

    Yes! To purchase the head only component, please see the 'EXTRAS' section in the Irons tab.

  • What is your stock swing weight?

    As with anything in golf, it depends. Swing weight is ultimately dictated by length, grip and shaft selection. A longer club will always be heavier, a midsize grip will always make it lighter, etc. You can get a 130x and a 85 gram Regular both to D2, but they are wildly different. It's all about how a player reacts to that shaft loading and unloading, and it's feel, not the swing weight.

    IF you have a preferred swing weight, we can, within reason, meet that upon request. If you do not, please trust us to build the set to a realistic number based on your configuration that we believe is the most playable.

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    Examples:
    A 1" long x100 can't come out to D2, and a 1/2" short 105 stiff can't come out to D5. We would simply approach this as, "let's try and get the long set as light as we can" or "let's try and get this short light shaft up as close to D1-D2 as possible.

    A midsize grip will reduce swing weight by an average of 3 points.

    Increased swing weight will affect shaft performance. The softer the flex, the more impact it will have.

  • How do Special Orders Work?

    We sometimes stock items marked as special order in limited quantities to manage our limited space. Some special orders may take up 4-6 weeks and you will be notified of an expected ship date. **All Special Order shafts are reordered on the first week of every month.

    True special order requests will be handled on a case by case basis. We have tested thousands of products and feel our matrix covers most players but we understand every player has their preference. Please contact us if you have a special order request.

  • What if I've made a mistake on my order?

    You are responsible for the accuracy of your order entry. We are happy to make changes if we have not started the assembly process of your clubs, but if we have begun assembling your clubs, we will not accept your request to modify your order.

  • I selected expedited shipping, will I receive my clubs in that timeframe?

    No. Our build time for your order is not the same as the shipping method that was selected. All orders have a 10 business day window to be completed and out the door. This includes stock and custom selections. Your shipping method will be based on when we ship your order.

  • Do you accept returns on golf clubs?

    All golf clubs are custom-built to order, and thus we do not accept returns of any kind on golf clubs.

  • Can I cancel my order?

    If your order is for an accessory item, we are happy to cancel and refund your order. However, if the order is for golf clubs and the assembly process has started, we will not be able to honor your request. All cancellations are subject to a 8.0% credit card processing fee.

  • How can I pay?

    Our site is powered by Shopify giving you the ability to simply use your credit card or create a Shop Pay account to save your payment information for future purchases. More information on Shop Pay can be found here.  

  • What if I forgot to use a promo code?

    We cannot credit orders after they are submitted. Therefore, if you have a promo code, you must use it at checkout to receive the sale price.

  • I see you're having a sale. Can I get a price adjustment?

    Sorry, we do not offer price adjustments for prior purchases.

  • Who pays the import duties and taxes?

    Applicable import duties and taxes are the responsibility of the importer or purchasing party and are not inclusive of shipping fees.

  • What is your product warranty?

    All golf club heads shall be warrantied to be free of manufacturing defects for one year from the date of delivery to the original purchaser. This warranty does not include clubs purchased in the second-hand market from a third party and is only applicable on new and unused equipment purchased through our website. Any issues with the shaft of the club will be handled on a case-by-case basis. Please email info@newlevelgolf.com with pictures and a description of the issue.

  • What if my items are backordered?

    All orders will ship complete, meaning that we do not ship partial orders. Therefore, if any part of your order is out of stock, we will hold the order until we are able to send all items.

  • What if my shipment is lost?

    We are not responsible for items above $100.00 if damaged, lost, or stolen while in transit. Unless you have purchased shipping insurance, you ultimately bear all risk and responsibility.