• Can I purchase Head Only?

    Yes! To purchase the head only component, please see the 'EXTRAS' section in the Irons tab.

  • How do Special Orders Work?

    We sometimes stock items marked as special order in limited quantities to manage our limited space. Some special orders may take up 4-6 weeks and you will be notified of an expected ship date. **All Special Order shafts are reordered on the first week of every month.

    True special order requests will be handled on a case by case basis. We have tested thousands of products and feel our matrix covers most players but we understand every player has their preference. Please contact us if you have a special order request.

  • What if I've made a mistake on my order?

    You are responsible for the accuracy of your order entry. We are happy to make changes if we have not started the assembly process of your clubs, but if we have begun assembling your clubs, we will not accept your request to modify your order.

  • Do you accept returns on golf clubs?

    All golf clubs are custom-built to order, and thus we do not accept returns of any kind on golf clubs.

  • Can I cancel my order?

    If your order is for an accessory item, we are happy to cancel and refund your order. However, if the order is for golf clubs and the assembly process has started, we will not be able to honor your request. All cancellations are subject to a 8.0% credit card processing fee.

  • How can I pay?

    Our site is powered by Shopify giving you the ability to simply use your credit card or create a Shop Pay account to save your payment information for future purchases. More information on Shop Pay can be found here.  

  • What if I forgot to use a promo code?

    We cannot credit orders after they are submitted. Therefore, if you have a promo code, you must use it at checkout to receive the sale price.

  • I see you're having a sale. Can I get a price adjustment?

    Sorry, we do not offer price adjustments for prior purchases.

  • Who pays the import duties and taxes?

    Applicable import duties and taxes are the responsibility of the importer or purchasing party and are not inclusive of shipping fees.

  • What is your product warranty?

    All golf club heads shall be warrantied to be free of manufacturing defects for one year from the date of delivery to the original purchaser. This warranty does not include clubs purchased in the second-hand market from a third party and is only applicable on new and unused equipment purchased through our website. Any issues with the shaft of the club will be handled on a case-by-case basis. Please email info@newlevelgolf.com with pictures and a description of the issue.

  • What if my items are backordered?

    All orders will ship complete, meaning that we do not ship partial orders. Therefore, if any part of your order is out of stock, we will hold the order until we are able to send all items.

  • What if my shipment is lost?

    We are not responsible for items above $100.00 if damaged, lost, or stolen while in transit. Unless you have purchased shipping insurance, you ultimately bear all risk and responsibility.